DR® Power Equipment - DR® Power Equipment - Customer Service

CUSTOMER SERVICE

Returns / Exchanges

We strive to ensure your total satisfaction with your new DR®. When your receive your order, we recommend you keep the box or pallet your DR was shipped in as well any packing material.

How to Return Merchandise

Under the conditions of our Hands-On Trial, select DR Branded Equipment purchased directly from DR Power Equipment may be returned within six months (30 days for commercial use) of its ship date. If you are not fully satisfied, simply send it back for an exchange or a full refund of the product's original price, less the standard shipping charges to and from your delivery address. Please give us a call or visit our website for full details of our Hands-On Trial.

All other products, provided they have not been used, may be returned within 30 days of their ship date.

Please Note: The Hands-on Trial is not transferable and does not cover items that have been modified or damaged by abuse, usage not in accordance with product instructions, improper care, or improper maintenance.

To return or exchange an item, please follow the instructions on the back of the packing slip, or you may view our repacking instructions. For special assistance with DR Power Products and large items, contact our Customer Service department. All products require a Return Authorizationfrom DR Power Equipment which can be issued via Live Chat, Email or Phone.

Replacement Parts:
If for any reason (with the exceptions of shipping damage and failures in materials or workmanship) a part needs to be returned or exchanged, it must be done within 30 days and the part must be in its original condition. All parts should be returned in original or equivalent packaging. DR Power Equipment recommends that parts be returned using a traceable service, such as UPS, as no refund will be issued until the part has been received by DR Power Equipment. Any refund will not include shipping. No COD returns will be accepted. The 6-month Trial does not apply to parts.

Exchanges

Follow the return packaging instructions on the back of your packing slip. When obtaining a return authorization, tell us which item(s) you wish to order in exchange for the product(s) you are returning.

For fastest exchange, call and purchase your new item. Your account will be credited once your return shipment is received at DR Power Equipment.

CUSTOMER SERVICE

Repacking Instructions

We strive to ensure your total satisfaction with your new DR®. When your receive your order, we recommend you keep the box or pallet your DR was shipped in as well any packing material.

Return Packaging

All products must be returned in original or equivalent packaging. DR Power Equipment will not assume responsibility for improperly packaged returns.

Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids must be drained prior to shipment.

Gas caps and oil plugs must be left off for 24 hours prior to shipping. Please note: liability for this violation of this law resides with the sender of the shipment.

Securely repackage the item(s) (which must be in reasonable condition), fill out the Return Form sent with your order, and send it back to us with the item(s) that you wish to return by the most convenient shipping method. We recommend you send your package back by a trackable service, such as UPS or insured Parcel Post.

SHIPPING TIPS:

If package material was not saved, use newspaper to help protect the machine in shipment.
If your DR arrived on a pallet, the product needs to be on the footprint of the pallet, strapped down with cord or strapping material, and the item must be covered either with cardboard or plastic.
Remove any address labels that has your address, and please affix the label that is found on the lower right hand corner of the return form to your return package.